top of page
small Parklane PROPERTY SERVICES logo.tif

Privacy Policy

A Legal Disclaimer

Parklane Property Services is committed to protecting your privacy and ensuring that your personal data is handled securely and in compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

We may collect and process the following personal data when you interact with us:

  • Personal Identifiable Information (PII): Name, email address, phone number, and postal address.

  • Service-Related Information: Property details, work requests, and payment information.

  • Technical Information: IP address, browser type, and cookies when visiting our website.

  • Communication Data: Any correspondence via phone, email, or website contact forms.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide our services – including wetroom installations, plumbing, heating, electrics, adaptations, and building work.

  • To manage customer relationships – responding to enquiries, providing quotations, and processing payments.

  • To comply with legal obligations – including tax, insurance, and regulatory requirements.

  • To improve our services – through customer feedback and website analytics.

3. Lawful Basis for Processing

We process personal data under the following legal bases:

  • Contractual Obligation: When providing services or responding to service-related enquiries.

  • Legal Compliance: To meet financial, health and safety, and regulatory requirements.

  • Legitimate Interest: For customer service, marketing (where applicable), and business improvement.

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share it with:

  • Service Providers & Contractors – for carrying out requested work.

  • Local Authorities & Councils – when working on council-related projects.

  • Legal & Regulatory Bodies – when required by law.

  • Payment Processors – to handle transactions securely.

All third parties are required to process your data securely and in compliance with data protection laws.

5. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, including:

  • Customer service records – retained for up to 6 years for legal and warranty purposes.

  • Financial & tax-related records – retained for 7 years as per HMRC regulations.

  • Marketing preferences – retained until you opt out.

6. Your Rights

nder UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of the personal data we hold.

  • Right to Rectification: Request corrections to inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your data where applicable.

  • Right to Restrict Processing: Request limited use of your data.

  • Right to Data Portability: Request transfer of your data to another provider.

  • Right to Object: Opt out of direct marketing at any time.

To exercise your rights, contact us

7. Security Measures

We implement strict security measures to protect your data, including:

  • Encryption of sensitive data.

  • Secure access controls.

  • Regular cybersecurity reviews.

8. Cookies & Website Tracking

Our website may use cookies to enhance user experience. You can manage cookie preferences in your browser settings.

9. Contact Information

For questions about this Privacy Policy or to make a data request, contact: info@parklanewetrooms.co.uk

bottom of page